For Health and Wellness Members
Updated on January 20, 2022
Today we heard the government announcement that allows gyms to re-open at 50% capacity, starting January 31st.
We are excited to hear this news and our teams are working hard behind the scenes to get our facilities ready to welcome you again soon.
Please keep in mind that we hear these announcements at the same time as you. This means that we need some time to review regulation changes and ensure that we have everything in place to welcome our members back safely.
You can expect to hear from us soon with important information and timing of our re-opening.
We can’t wait to see you!
Updated on January 4, 2022
Yesterday, our government announced that gyms across the province need to temporarily close for a minimum of 21 days beginning tomorrow, January 5th.
What does this temporary closure mean for you?
- Your membership fees will remain active, unless you choose to put your membership on hold.
- We will continue to offer virtual programming, including live fitness classes, via Zoom.
- Our Health & Wellness buildings will be closed during the closure period.
How can I put my membership on hold?
We will not be placing your membership on hold automatically.
You can place your membership on hold for two to four weeks via the form below. This can also be done immediately via your Member Portal, here is a simple video to show you how.
Please note: You will not be charged for any days you do not use. Your hold may not line up exactly to when your most recent payment has been taken, but your hold will take effect immediately and your account will be automatically credited from the start date of your hold. If you see a small payment come through while you are still on hold, it’s simply our system balancing your pro-rated fees.
How can I participate in virtual programming?
Please note: To participate in virtual programming and access on-demand content, your membership fees must be active. You cannot participate in virtual programming while on hold.
As a charity, your Y is committed to continue showing up for our communities. During this temporary closure, the best way for you to support us while staying healthy at home, is through our virtual programming. Here’s a helpful video to show you exactly how to book a virtual class:
Watch Video: How to Book a Virtual Fitness Class
We will continue to ramp up our virtual program offerings in the coming weeks by adding new classes to our program schedule.
On-Demand Video Content
In addition to live classes, as a Y member you have access to several on-demand videos taught by Y instructors from across the country. You can access these videos directly from your Member Portal, and there is content available for your entire family. Here’s another helpful video to show you exactly how to access this content:
We're Here to Help
If you have any questions or need support with your membership, please connect with us via any method below.
Please note: We are currently dealing with a high volume of calls and emails, so please allow us at least two business days to get back to you.
Email: info(at)ytr.ymca.ca (when you're emailing us please replace the (at) with the @ symbol)
Phone: 1-833-259-9622 (we will respond to your voicemail within two business days)
We are in this together, and we are looking forward to continuing to be here for you, even when we can’t see you in-person.
As always, we will continue to share updates with you throughout this shutdown.
You are why we are here for good.
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The YMCA Member Portal
Our Member Portal is designed to make your family’s experience of coming to the Y as seamless as possible.
We recommend bookmarking your Member Portal for easy access in the future.
The YMCA Member Portal uses an email address as the main point of reference and login. If your email is not on file with us, please complete the form below.
You will receive an email from your YMCA location that includes a link to your YMCA Member Portal. Clicking the link will allow you to set your password and login. Once logged in, you will be able to update your information, as well as access your linked family members.
Need Support With Your Member Portal?
Contact Us