For Health and Wellness Members
Updated April 28 2022
Thank you for continuing to belong to your Y!
Below are a few more important updates and reminders. Please take a moment to read through these details.
Parent/Caregiver Participation in Swim Lessons
As COVID restrictions and guidelines continue to evolve, we will soon be making a change to our swim lesson protocols for parent/caregiver support. Starting on Monday May 2, parents/caregivers will no longer be required to be in the water for YMCA Preschool and YMCA Learn to Swim – Otter/Seal lessons. We welcome those still wishing to remain in the water with their swimmers for the remainder of this spring session (ending June 26) to do so. Parent/caregiver participation for our Splashers and Bubblers program will remain as well as the requirement to drop your child off on the pool deck at the start of the lesson/pick up after the lesson if they are under 10 years of age.
Lane Swimming Procedures
As we continue to welcome new and returning members into our facilities, you may notice an increase in participation in programs such as lane swim. During busy lane swim times, this may mean that swimmers will need to share a lane with several other participants. Here are a few tips to follow when sharing a lane to ensure the best experience for all participants:
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Choose a lane with participants who are swimming at a similar speed to you. The lifeguard may ask you to move to a different lane that best suits the pace of your swimming.
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If you notice someone swimming close behind you, pause at the wall to allow them to pass you.
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When there are more than 2 swimmers in a lane, participants must swim in a circle formation so that they do not bump into one another. Follow the signs on the pool deck, or speak with the lifeguard or other swimmers in the lane to ensure you are all swimming in the same direction.
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Participants at lane swim should be swimming continuously, unless in the designated ‘leisure’ area. If you need to take a break at the wall, move to the side so that the other swimmers in the lane may continue their lap swimming
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If you would prefer to swim with fewer participants in each lane, we recommend attending during times that are typically less busy. Early morning, lunchtime, evening, and all weekend lane swims are usually busiest, whereas midmorning and afternoon swims on weekdays are typically quieter.
Children's Skill Based Programs and Swim Lessons Continue Past March Break
Is your child registered in Skill Based Programming (Soccer 6-12 yrs and Basketball 6-9yrs) or Swimming Lessons? The current session of these programs was scheduled to end on March 13, however we will be extending the session to end on June 26. If your child is currently registered, they will continue to stay registered in the same programs until June 26. You do not need to do anything unless you would like to change classes. There will be no classes during March Break (March 14-20).
Please note: If the child's membership is placed on hold, or they are no longer attending the program regularly, they will be removed from the program to make space for an active member.
If you would like to register your child for these programs, please visit any of our Health and Wellness locations and speak to someone from our Membership team to register. View our Program Schedule to see available classes.
NEW GymMaster Member Portal App
Registering for your favourite Y programs has never been easier. You can download the free YMCA of Three Rivers app on your phone to make registering for programs more convenient for you. Search "YMCA of Three Rivers" to find us on the Google Play or App Store.
Here is a quick video to show you how to download and navigate the app:
Thank you for Your Patience
Many industries are facing staffing challenges as a direct result of the pandemic. There may be times when we have to cancel some classes or close the facility for a brief period without much notice. We do our best to avoid cancellations and closures whenever possible, however the safety of our staff, volunteers, and members, continues to be our top priority.
Please keep an eye on your email for notifications regarding class cancellations or facility closures. We appreciate your patience and kindness as we navigate these challenging times.
We're Here to Help
If you have any questions or need support with your membership, please connect with us via any method below.
Please note: We are currently dealing with a high volume of calls and emails, so please allow us at least two business days to get back to you.
Email: info(at)ytr.ymca.ca (when you're emailing us please replace the (at) with the @ symbol)
Phone: 1-833-259-9622 (we will respond to your voicemail within two business days)
We are in this together, and we are looking forward to continuing to be here for you, even when we can’t see you in-person.
As always, we will continue to share updates with you throughout this shutdown.
You are why we are here for good.
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The YMCA Member Portal
Our Member Portal is designed to make your family’s experience of coming to the Y as seamless as possible.
We recommend bookmarking your Member Portal for easy access in the future.
The YMCA Member Portal uses an email address as the main point of reference and login. If your email is not on file with us, please complete the form below.
You will receive an email from your YMCA location that includes a link to your YMCA Member Portal. Clicking the link will allow you to set your password and login. Once logged in, you will be able to update your information, as well as access your linked family members.
Need Support With Your Member Portal?
Contact Us