Member Etiquette

Membership Card

•  Please bring your membership card with you every time you use the Y facility
• Scan your membership card at the Member Services access point
• Your card will also open the change room door
• Without your card you may be denied access or experience delays while your membership is verified.
• Your Membership is not transferable
• Cards used by the non person will be confiscated and cancelled

Payment Agreement

• Your pre-authorized membership payment agreement can only be changed in writing
• A membership can be deactivated* by completing and submitting a deactivation form available at our member services desk
• In order to stop membership payments, your deactivation form must be received no less than two weeks days prior to your payment date
• Your account with the Guelph Y must be in good standing in order to purchase any program or service. (ie. membership, childcare, camp, etc.). Unpaid debts are often referred to a collection agency
• Payments returned to the Y by your bank or credit card may result in an administrative charge to your account. Please notify us promptly of any changes to your payment method

*Membership paid in full will be subject to cancellation fees if cancelled prior to end of term. Please see contract for details.

Fitness Centre

•  Please limit your workout on cardio equipment to 30 minutes or less during busy times
• A dress code is in effect in our fitness centre
• Please maintain control of weights at all times. No dropping or banging of weights
• Please wipe off equipment after use with the wet towels provided
• Hand sanitizer is available for use

Preschool and Youth Members

• Youth and preschool members must be supervised in the building at all times
• Youth and preschool members must be signed in by a parent or guardian to all programs
• By law we are obligated to consult the local authorities when children and youth are left unattended in the Y facility

Lockers and Parking Lot

• Lockers and free parking are provided for day use only
• Please lock your lockers and vehicles at all times
• The YMCA-YWCA is not responsible for lost or stolen items
• Articles left in lockers overnight are moved to our lost and found located outside the squash court doors
• No glass containers in the locker shower areas
• No food in the change rooms

Cell Phones and Photography

• No cell phone use in change rooms
• Taking photographs of any kind is not permitted in Y facilities

Food, Drink and Smoking

• Food and drink are not allowed past the Member Services Access Point
• Water bottles only please
• Smoking is not permitted on Y property inside or outside